Refund & Revisions

LAST UPDATED: OCTOBER 11, 2026

We want you to be happy with your project. This policy explains how revisions, cancellations, and refunds work for Avalyn Media services.

Revisions

• Each service includes the revision rounds described in your package.
• A revision round is one set of combined feedback on a draft.
• Requests that change the original scope, such as a brand-new concept after a design is approved, may be quoted as additional work.

One-time projects

• Deposit: custom projects require a 50% non-refundable deposit before work begins. The remaining balance is due before final files are delivered.
• Cancelling after work starts: the deposit is non-refundable. Any completed work beyond the deposit amount may be billed based on the work already completed.
• After final delivery or approval: payments are non-refundable, because the work has been delivered.

See our Project Terms & Pricing for full details.

Digital products

• Digital products, templates, and downloadable files are final sale and are not eligible for refunds after delivery or download.

Monthly plans

• You can cancel anytime before your next billing date to stop future charges.
• Cancelling stops future billing. The current month is not prorated or refunded once work for that month has started.

If something goes wrong

If we cannot deliver what was agreed, we will work with you to fix it. If we still cannot deliver, we will refund the unfinished portion of your order.

How to request a refund or cancellation

Email avalynmedia@gmail.com or use the contact form with your name, the email you used, and your project. We aim to respond within 2 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

Chargebacks

Please contact us before disputing a charge with your bank so we can resolve the issue quickly.